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Data Deletion & Export Requests

Last updated: May 4, 2026

Your Data Rights

Under the Data Privacy Act of 2012 (Philippines), GDPR (EU), and other data protection laws, you have the right to:

  • Access your data - Request a copy of all personal information we hold about you
  • Export your data - Download your workspace data in machine-readable formats
  • Delete your data - Request permanent deletion of your account and associated data

Exporting Your Data

Fruitask provides built-in tools to export your workspace data in machine-readable formats:

Self-Service Export

You can export your data anytime directly from your account without contacting us:

  1. Log in to your Fruitask account
  2. Go to Workspaces → Export
  3. Choose your format: CSV or JSON
  4. Select tables and views to include
  5. Download your data file

Processing Time: Instant to 24 hours depending on data volume

Supported Export Formats

CSV (Comma-Separated Values)

Compatible with Excel, Google Sheets, and most data tools. One CSV file per table.

JSON (JavaScript Object Notation)

Machine-readable format. Includes all metadata, relationships, and attachments. Ideal for data portability.

What's Included in Export

  • All workspace tables and their data
  • Document content and formatting
  • User information and settings
  • Collaboration history and comments
  • Media files and attachments (as links or embedded)
  • Automations and workflow configurations

Requesting Full Data Access Report

If you want a formal report of all personal information we hold about you (beyond workspace data), you can submit a formal request:

How to Request

Send an email to privacy@fruitask.com with:

  • Subject: Data Access Request
  • Your full name and email address
  • The email associated with your Fruitask account
  • A description of the data you're requesting
  • Proof of identity (if requested)

Response Time: Within 15 days of valid request

Format: We'll provide data in CSV or JSON format

Deleting Your Data

You have the right to request deletion of your account and all associated personal data under the "Right to Erasure" or "Right to be Forgotten."

Self-Service Account Deletion

You can delete your account and data directly from your account settings:

  1. Log in to your Fruitask account
  2. Go to Account Settings → Security
  3. Scroll to "Delete Account" section
  4. Click "Request Account Deletion"
  5. Confirm validation text
  6. Click "Delete My Account"

Processing Time: Immediately, with full deletion within 15 days

What Gets Deleted

  • Your user account and profile information
  • All workspaces you own (collaborators lose access)
  • Email address and authentication data
  • Password and 2FA backup codes
  • Activity logs and session history
  • Billing and subscription information (after 5 years for tax purposes)

What Is NOT Deleted

  • Data you created in shared workspaces (owner must delete or reassign)
  • Tax and legal records (retained for 5 years as required by law)
  • Backups (deleted within 90 days)
  • Data necessary to investigate complaints or disputes

⚠️ Important Before Deleting

  • Export your workspace data first if you want to keep it
  • Transfer ownership of shared workspaces to other users
  • Cancel any active subscriptions to avoid charges
  • Deletion is permanent and cannot be undone

Requesting Formal Data Deletion

If you prefer not to use the self-service deletion option, you can submit a formal data deletion request:

Send an email to privacy@fruitask.com with:

  • Subject: Data Deletion Request
  • Your full name and email address
  • The email associated with your Fruitask account
  • Clear statement: "I request deletion of my personal data and account"
  • Proof of identity (photo ID copy if requested)

Response Time: Within 15 days

Confirmation: We'll confirm deletion completion via email

Correcting Inaccurate Data

You can update your account information anytime. For data you believe is inaccurate:

Self-Service Correction

You can update your profile information, email, and preferences directly in Account Settings → Profile at any time.

Formal Correction Request

For data you cannot update yourself, email privacy@fruitask.com with details of the inaccuracy and the correct information.

Questions About Your Data Rights?

Privacy Inquiries

Email: privacy@fruitask.com
Response Time: Within 15 days

Emergency Data Deletion

Email: security@fruitask.com
Response Time: Within 24 hours for urgent matters

File a Complaint

If you believe your rights have been violated, you can file a complaint with the National Privacy Commission (NPC) at privacy.gov.ph

Frequently Asked Questions

How long does data deletion take?

Your account is deactivated immediately, but full deletion from backups takes up to 90 days. Regular data is deleted within 15 days.

Can I cancel account deletion?

Yes, within 15 days of requesting deletion. After 15 days, deletion is permanent.

What happens to shared workspaces?

Workspaces you own are deleted. Workspaces you're a collaborator in remain (your access is removed). Other owners can continue using them.

What export formats are available?

CSV (for Excel/Sheets) and JSON (for data transfer). Both formats include all your workspace data.

Is there a fee for exporting or deleting data?

No. Exporting and deleting your data is free.